From Missed Leads to Fully Booked: A Plastic Surgery Chatbot Case Study

🚪 Before: An Expensive Website With No Real Function

The clinic had a clean-looking site, but it didn’t actually do anything. When prospective patients landed on it, they could:

• Scroll through photos

• Read a bio

• Fill out a generic contact form
  
  
  

That’s it.

No instant answers. No consult bookings. No lead capture outside office hours. Every inquiry had to be followed up manually—and many were missed entirely.

🤖 After: A Smart, Friendly Assistant That Never Sleeps

We built and embedded a custom AI chatbot on their site—tailored to the clinic’s services, tone, and workflows.

Here’s what the bot now does:

• Answers common questions about procedures, recovery time, pricing ranges, and next steps

• Provides post-op aftercare guidance, offering patients answers to questions about swelling, pain, wound care, or what’s normal—especially helpful after hours

• Screens potential patients with gentle intake questions

• Books consults directly into the front desk calendar

• Routes urgent cases (like complications or high-priority follow-ups) to the correct staff

• Handles after-hours inquiries, capturing info even at 2:00 AM

• Follows up with patients who don’t complete booking

All with a friendly, human tone that builds trust and reflects the brand.

🕒 What Changed?

Within the first 30 days:

• The bot captured 37 new leads that would’ve otherwise been missed

• Booking confirmations increased by 22%

• The front desk reported 6–8 fewer phone calls per day
  
  
  
  
  

💡 Why It Worked

Plastic surgery patients have a high standard for care. They want:

• Clear answers, fast

• Discretion and professionalism

• A smooth experience from start to finish

The chatbot delivered on all of that—while reducing the workload on staff and giving the clinic a 24/7 presence that felt truly responsive.

🛠️ Built Around Their Workflow—Not Ours

We didn’t ask the clinic to change anything.
The chatbot was designed to work with:

• Their existing booking system

• Their staff’s daily schedule

• Their most common patient questions

• Their post-op protocols
  
  
  

This wasn’t some off-the-shelf tech. It was a custom-built, high-trust assistant—made to feel like an extension of the team.

📈 The Bottom Line

This clinic didn’t need more staff.
They didn’t need more ads.
They just needed to stop missing the patients who were already interested.

That’s what we build: systems that capture opportunity instead of letting it slip away.

👇 Want to See How It Works?

Try our chatbot below—or book a walkthrough.
We’ll show you exactly what this looks like in your practice—and how fast it can start working for you.